Please open all boxes immediately and check contents. We must be notified of any damage or other problems within 2 days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.
It is very rare that you will receive an incorrect product; We double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please notify us within 2 days of receiving your order. We will give you return instructions on how to return the product. We will ship you the correct product (along with a big apology from the two people who made the error, because we truly do care that we get your order right the first time) and we will pay the shipping costs both ways.
If you have a shipping deadline tell us when you place your order. If you DO NOT request expeditied shipping, and DO NOT pay for expeditied shipping, we accept NO responsibility if you did not get your order "IN TIME". If you return your order because it did not make it "IN TIME" and you did not request expeditied shipping there is a 15% restocking fee and shipping will not be refunded.
If you ordered the incorrect product (your mistake), then please see below.
If you made an error and ordered the wrong products, and wish to return the product; you will need to e-mail us and request return instructions.
Please do NOT return any product that you have ordered without prior contact.
This will make processing your refund very difficult and will cause delay.
Returns of incorrectly ordered products are subject to a restocking fee.
If you wish to return a product but do not place a reorder, the restocking fee will be 15% - if returned within thirty (30) days of receipt of the product. If you return an original product, reorder a replacement and then return the replacement product, you will be assessed a 25% restocking fee for the return of the reorder.
In the past we have shipped products over and over again for customers who did not know what they wanted.
We do not ship "trial" products; we choose not to operate this way.